| Feature |
VChat / WhosOn |
LivePerson |
BoldChat |
| Price (single operator) |
£25 per month |
$99 per month |
$49 per month |
| Live Visitor Tracking shows current page, |
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| Visitor Identification with reverse DNS for location / organisation |
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| Live Visitor Chat with canned responses and push pages, |
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| Audible Alerts & Staff Management |
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| Live Engaging |
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| Fully Integrated with Datasite eBusiness Platform |
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| Multi-channel dynamic live engaging |
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| Live Chat Translation option |
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| Fully customizable pre & post chat surveys with unlimited fields & validation |
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| Detect when a visitor leaves your site |
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| Send files to visitors whilst chatting |
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| Rule based live enaging with custom text for each visitor |
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| Visitor GEO-IP with link to Google Map |
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| Quick Google search for visitor's organization information |
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| Live visitor list grouping by visitor type, location, current page, prospect level, PPC campaign |
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| Live visitor filtering by location, PPC campaign, prospect level, keywords |
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| Prospect detection |
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| Customer detection with revenue collection |
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| Multiple PPC campaign monitoring with visit cost collection |
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| Multiple concurrent chat sessions in separate windows |
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| Email signature |
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| Out of hours 'leave a message' email form |
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| Waiting chat queue messages |
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| Built-in 'click to call back' allowing visitors to request a manual telephone call at a time of their choosing |
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| Secure operator client with 256 bit AES encyption |
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| Operator clients for Windows, Mac & Linux |
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| Create named users, with user access rights and operator activity monitoring |
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| Operator-to-operator chat and training mode |
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| AJAX based chat client (fast, small footprint, no plugins, works on all browsers) |
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| No requirement for Java to be enabled on visitors browser |
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| Fully customisable chat client (.NET source code available) |
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| Click fraud detection |
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| Spider monitoring |
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| Real time page error alerting |
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| Real time website down monitoring |
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| Ability to track visitors via server-side code, web server log files or client-side javascript or image (or combination) |
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| Live enaging can execute custom javascript function on client allowing for custom actions to be performed when visitor 'invites' are sent |
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| Import historical traffic data into WhosOn database |
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| Full historical web analytics reporting (WhosOn has over 100 web analytic reports built in) |
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| Automatic daily, weekly & monthly web traffic support reports send to your inbox |
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| View daily & monthly traffic summary from within the WhosOn operator client |
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| View web analytic reports via web browser interface |
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| View live visitor lists both in the Windows based client and web interface |
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| Access to the WhosOn SQL Database for custom reporting |
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| Full text searching of all historical chats |
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| Capture and store visitor contact information against visitor in database |
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| Operator Client can run on low bandwidth connections with idle detection, compressed and encrypted data between server & client |
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| Execute custom macros when new chat sessions start & end allow custom integration |
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