When your website becomes a business critical application we believe it should not be your job to chase us if your website was not available. We think this is our job and is the reason we constantly check the availability of every single datasite
We use 3 monitoring locations in the UK plus a 4th failover location which is activated automatically if any of the monitoring servers fail. All three monitoring servers visit the web server hosting your datasite at the same time every 5 minutes and attempt to access the selected website pages requested and then wait for a response. If the sites respond correctly to the monitoring servers they then report the service as working (up).
The results include the dns lookup time, connect time, first byte time, transfer time and elapsed time and are all recorded. If your datasite responds incorrectly or any of the other checks (dns lookup, ip address returned, content checks etc.) fail it is deemed to be down and a text message is sent to our duty engineer to investigate. This way problems can be identified and resolved before most clients are even aware of them.
We provide 99% guaranteed up time in our service level agreement
Please go to Datasite Server Technical Specification for more details on our hosting service